Return & Refund Policy

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At AuraShynee, we maintain the highest quality standards for our premium anti-tarnish, AD, and festive jewelry collections. To maintain hygiene and protect our business from fraudulent returns, we enforce a strict, time-bound verification policy for all refunds.

1. Strict 24-Hour Reporting Window

We only accept return and refund requests if the item arrives physically damaged during transit or if a wrong product is delivered.

Time Limit: Any damage or mismatch must be reported via our official email or WhatsApp within 24 hours of the delivery time stamped by the courier partner. Requests raised after 24 hours will be summarily rejected.

2. Uncut Unboxing Video Mandate (Strictly Required)

To prevent false damage claims, a video proof is an absolute legal necessity for approval.

Video Rules: Customers must provide a single, continuous, unedited unboxing video. The video must clearly show the shipping label, the fully sealed outer package, the opening process, and the close-up inspection of the damaged item.
Rejection Criteria: Videos with cuts, pauses, edits, blur, or filmed after the package has already been opened will not be accepted under any circumstances.

3. Zero Tolerance for Used Jewelry (Anti-Tarnish & AD Rules)

Jewelry is a personal hygiene and luxury product. We strictly check for single-event usage or alteration fraud.

Unused Condition: The returned item must be completely unworn, clean, unwashed, and free from any traces of sweat, makeup, water exposure, or perfume scents.
Original Packaging: The item must be returned inside its original brand box, along with the protective airtight zip-lock pouch and all original tags intact.
Hygiene Clause: For hygiene reasons, Earrings cannot be returned or refunded unless verified as damaged instantly via the unboxing video.

4. Verification & Direct Bank Account Payouts

Once the return parcel reaches our facility, it undergoes a mandatory manual inspection by our quality control team.

Refund Settlement: If the product successfully passes our quality check and meets all conditions above, the refund will be processed directly back to the customer's original payment method or bank account.
Processing Time: The approved amount will reflect in your account within 7 to 10 business days.
Deductions: The original reverse shipping/courier charges incurred to send the item back to us are non-refundable and must be borne by the buyer.

5. Non-Refundable Situations

No refunds will be issued for:

Change of mind, or "buyer's remorse" after delivery.
Products bought during clearance sales or special festive discount campaigns.
Damage caused by improper storage (not storing anti-tarnish/brass pieces inside sealed bags away from moisture).

For more consumer rights information, you can visit the official Wikipedia page on Product Returns.