Return & Refund Policy

At AuraShynee, we always try our best to deliver beautiful, premium-quality jewellery with care and love. Please read our return and refund policy before placing an order.

Return Policy

We accept return requests only in the following cases:Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

1. Damaged Product Received

If you receive a damaged product, please inform us within 24 hours of delivery.

2. Wrong Product Received

If you receive a different product from what you ordered, please contact us within 24 hours of delivery.

To request a return, customers must share:

  • Order number
  • Clear product photos
  • Unboxing video
  • Reason for return

The product must be unused, unworn, and in its original packaging.

No Return / No Exchange

Returns or exchanges will not be accepted in the following cases:

  • Product is used or worn
  • Product is damaged after delivery
  • Return request is made after 24 hours
  • Minor colour difference due to lighting or screen display
  • Change of mind after placing the order
  • Earrings are not returnable for hygiene reasons

Refund Policy

Once we receive and check the returned product, we will inform you about the refund approval.

If approved, the refund will be processed within 5–7 business days to the original payment method or as store credit, depending on the case.

Shipping Charges

Shipping charges are non-refundable.
Return shipping charges may be borne by the customer unless the product received is damaged or wrong.

Cancellation Policy

Orders can be cancelled only before dispatch.
Once the order is shipped, cancellation will not be possible.

Contact Us

For return or refund related help, please contact us:

Website: www.aurashynee.com
Brand: AuraShynee